Kastle Enterprise Account Manager at Kastle responsible for managing relationships with the largest lenders and servicers in the mortgage industry. This role focuses on renewals, expansions, and strategic account management.
Responsibilities
We’re looking for a Enterprise Account Manager to own Kastle's relationships with the largest lenders and servicers in the mortgage industry. You’ll be the person their executives call. You’ll make sure Kastle stays top of mind across every account and turn that trust into renewals and expansion.
This role requires a strategic mindset, a consultative approach, and the ability to navigate complex enterprise sales cycles. You'll be instrumental in expanding Kastle's impact and reshaping the industry by introducing AI agents across the operations of the largest banks and lenders in the country.
Location preference: San Francisco, CA.
Own a book of Kastle’s largest accounts after go-live, with full responsibility for renewal and expansion
Build and maintain relationships with multiple senior stakeholders in every account, including the economic buyer
Run quarterly business reviews that show execs the impact Kastle is driving and where we go next
Be onsite with customers regularly. Know their business, their org chart, and their priorities this quarter.
Identify and close expansion opportunities across new agents, lines of business, and channels
Demo and pitch new Kastle agents and product releases to the right people at the right time
Spot issues before customers feel them. Know when something is stuck and get it unstuck with our deployment and engineering teams.
Plan every renewal early, with no surprises
Bring customer insight back to the founders to shape product direction
Qualification
5+ years in account managementStrong solution selling skillsHands-on experience with AI toolsGreat team
Required
5+ years in account management, customer success, or enterprise sales selling into banks, lenders, or servicers
Proven track record of carrying and hitting expansion or NRR quota
Deep understanding of bank and lender operations including default, loss mitigation, escrow, and contact center
History of building trusted relationships with EVP- and C-level executives
Strong solution selling skills
Comfortable demoing technical products live and explaining AI to technical and non-technical audiences
Hands-on experience with AI tools
Preferred
Experience as an operator in the mortgage industry
Experience at an early-stage or high-growth startup
Experience managing accounts at the largest US banks or servicers
Opportunity to shape the future of consumer lending at one of the fastest-growing AI companies in financial services, and working with the some of the best people on the planet.
Own relationships with a market-leading AI platform that’s already live in production with 10 of the top 25 servicers in the country
Competitive base salary with uncapped commission potential
Equity options to share in the company’s success
Great team: work side by side with a world-class team product and GTM teams that will reshape the trajectory of your career
