Responsibilities

This is a remote position open to candidates authorized to work in the US without visa sponsorship, who presently reside in the US. There is a preference for candidates in states where we already have Builder Prime employees; California, Colorado, Florida, Georgia, Idaho, Indiana, Nebraska, New York, Ohio, Oregon, Texas, Utah, Virginia, Washington, and Wisconsin. Builder Prime has an office in the greater Denver metro area (Westminster) that some of the sales team works out of.
Our implementation team facilitates smooth transitions for new customers by providing personalized implementation plans, technical configuration assistance, and comprehensive training to ensure effective software adoption and swift time to value.
As a member of the implementation team, you will lead implementations and drive strategic improvements to our implementation methodology. You'll serve as the escalation point for challenging technical configurations and will be instrumental in reducing our overall customer onboarding timeline.
As an Implementation Project Manager at Builder Prime, you are responsible for guiding new customers through the implementation process, ensuring they achieve rapid time-to-value from our platform. This role reports directly to the Manager of Implementation and collaborates closely with Account Managers, Support, and Sales.
Drive strategic initiatives to streamline implementation processes and reduce time-to-value
Manage implementations with multiple stakeholders and complex technical requirements
Lead kickoff calls to understand customer goals, timeline expectations, and success metrics
Configure the platform with custom templates, workflows, and settings specific to each customer's needs
Prepare customers for post-implementation self-sufficiency by delivering system training as part of the Implementation process.
Track implementation milestones and manage customer expectations throughout the setup process
Identify and solve technical challenges that arise during implementation
Coordinate with Account Managers for a smooth handoff once implementation is complete

Implementation Project Manager at Builder Prime · LumiJobs

Implementation Project Manager

Responsibilities

Benefits

Company

Builder Prime

More roles at Builder Prime