Responsibilities

Getting a patient onto a specialty therapy depends on answers that only payors and pharmacy benefit managers (PBMs) have: what's covered, what the patient will owe, and what approvals are needed. Payor Agents are the frontier Infinitus agents that interact with payors and PBMs to handle that administrative work, driving financial transparency, access, and affordability for specialty therapies. Depending on the situation, an agent may get the answer through a digital connection, an automated call, or a live conversation, and the product's job is to choose the fastest, most reliable route. Payor Agents are a core building block of the Infinitus AI Hub, our AI-first platform for patient support.
As the Product Lead for Payor Agents, you will own the product end to end: strategy, roadmap, and day-to-day execution. You will set direction for where it should go, and you'll also get deep into what is and isn't working today: why tasks fail, which payors and PBMs behave differently, and what fix will move the numbers. You will partner closely with the AI Hub Product Manager on Hub strategy and solutions, so payor capabilities improve the outcomes the Hub drives, such as speed to therapy, accuracy, and cost. You will also partner with AI Platform PMs to enhance the Infinitus platform to meet payor agent needs for customers. This is a highly cross functional role where you work across engineering, Data, Operations, Enablement, Customer Success, and Sales.
We're looking for someone who gets energy from both altitudes: someone who can write a clear vision for where this product is headed in three years, and who is just as happy digging through task-level data to find the root cause of a failure and then working with engineering to ship the fix.
Payor Agents product strategy and roadmap: where the product goes, how it improves with every interaction, and how it stays reliable as the payor and PBM landscape changes.
The channel and fallback model: how the product decides the best way to get an answer in each situation (digital, automated, or live), when to switch, and when to bring in a human expert.
Quality, reliability, and success rates: diagnosing why tasks succeed or fail by payor, PBM, customer, and reason, and prioritizing the changes with the biggest impact.
Handling messy inputs: features and logic that help the product succeed even when customer data is incomplete or inaccurate, so customers can work with us with confidence.
Integrations and data partnerships: which sources we build, buy, or partner for, and how we avoid over-reliance on any single one.
Metrics and instrumentation: the success measures and dashboards that tie the product to patient and customer outcomes, such as success rate, turnaround time, accuracy, and cost.
Customer delivery: pilots, go-lives, and ongoing customer engagement for Payor Agents, including making them repeatable and successful.
Dig into task-level data and customer feedback to find patterns, root causes, and opportunities, and turn them into a prioritized roadmap.
Write clear specs, define requirements and acceptance criteria, and partner with engineering through delivery and launch.

Product Manager, Payor Agents at Infinitus · LumiJobs

Product Manager, Payor Agents

Responsibilities

Qualification

Preferred

Benefits

Company

Infinitus

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