Forward Deployed Product Manager at Infinitus · LumiJobs

Responsibilities

We're looking for a Forward Deployed Product Manager who thrives at the intersection of product, engineering, and customer success. In this role, you'll take end-to-end ownership of building and delivering conversational AI agents that solve real healthcare challenges and drive measurable business outcomes.
This isn't a traditional Product Manager role where you simply define requirements and hand them off to engineering. You'll be hands-on throughout the entire process, working alongside engineers, conversation designers, and clinical experts to scope, build, test, and launch AI agents that deliver real value to our customers.
You'll serve as the primary point of accountability for your agents, owning everything from initial customer conversations and technical decisions to launch readiness, performance, and commercial success. We're looking for someone who enjoys solving complex problems, is comfortable making tough decisions, and takes pride in seeing a product through from concept to successful deployment.
Own the product from concept to commercial success: Lead the development and delivery of conversational AI agents, from initial customer scoping and statement of work (SOW) through pilot launch, conversion to ongoing revenue, and continued performance.
Define scope and success criteria: Partner directly with customers to understand their needs, establish measurable outcomes, and translate requirements into clear technical specifications.
Build alongside technical teams: Collaborate with forward deployed engineers, applied AI engineers, conversation designers, and clinical experts to develop high-quality, fully integrated AI agents using Infinitus Studio.
Get hands-on with the technology: Build and refine conversation flows, orchestration logic, escalation pathways, evaluations, and test scenarios to continuously improve agent performance.
Drive technical decisions and remove blockers: Identify product limitations, troubleshoot issues, and work with engineering to implement solutions or practical workarounds. Make informed tradeoffs around scope, timelines, and launch readiness.
Own evaluation and launch readiness: Design and execute evaluations against agreed-upon performance, reliability, and safety standards. Partner with clinical evaluators to ensure critical safety requirements are met before deployment.
Turn successful pilots into lasting customer relationships: Use performance data and customer feedback to improve agent effectiveness, demonstrate value, and drive conversion from pilot programs to ongoing commercial partnerships.
Be a trusted customer partner: Serve as the primary point of contact for product progress, technical challenges, and roadmap discussions. Communicate decisions, tradeoffs, and timelines clearly and proactively.
Solve problems beyond your immediate scope: Take ownership of production issues, operational dependencies, and unexpected challenges to ensure successful delivery and ongoing performance.

Forward Deployed Product Manager

Responsibilities

Benefits

Company

Infinitus

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