Head of Experience - Fraud Risk & AML at Leovegasgroup · LumiJobs

Responsibilities

Our FRAM (Fraud, Risk & AML) Operations function protects our customers, our brands and our licences across multiple regulated markets. As Head of FRAM Experience, you will lead the strategy, governance and integrity of FRAM's insight and management information, shaping how the function experiences its own risk exposure and performance, so FRAM can detect threats early, prove control effectiveness and base decisions on evidence rather than instinct. .
This is a role where data & insights shapes decisions at the highest level. You will spot emerging fraud, risk and AML trends before they become problems, review the evidence base behind those decisions, and turn complex analysis into clear, commercial recommendations. You will work closely with the Director and senior leadership, with our data and technology teams and the FRAM Change & Tech Leader, align with your fellow FRAM Heads of Department, and represent FRAM's data and insights capability. If you want to move a function from instinct to evidence, this is your opportunity.
Sets and leads the multi-year insights strategy and roadmap for FRAM, aligned to the Director's risk, performance and growth agenda
Establish and govern a single source of truth for FRAM MI, KPIs and dashboards, including data governance, lineage and quality assurance standards
Lead the identification of emerging fraud, risk and AML trends and typologies across our licensed markets, and advise senior leadership on what they mean for the business
Leads the framework for measuring operational performance, customer friction and control effectiveness across FRAM
Provide the analytical evidence and business cases that underpin the Director's strategic and investment decisions
Represent FRAM's data and insights capability to Exco, the Risk Committee and regulators
Partner with data and technology teams, including the FRAM Change & Tech Leader, to secure the platform investment and prioritisation the roadmap needs
Build and grow a team of high performing insights team over time, and foster a culture of curiosity and evidence-based decision making across FRAM
OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING:
ESSENTIAL SKILLS

Head of Experience - Fraud Risk & AML

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Leovegasgroup

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