Act as the main liaison between Fraud Operations and Product, as well as the Detection & Prevention team (among other teams), ensuring Fraud Ops is represented and prepared throughout the product development lifecycle.

Own launch readiness for new product rollouts and initiatives impacting Fraud Operations — coordinating readiness across people, process, and technology ahead of go-live.

Develop and maintain Business Requirement Documents (BRDs) for new products and initiatives affecting Fraud Operations.

Draft and circulate memos related to Fraud Ops implementations and updates, ensuring timely review and approval.

Manage and resolve issues related to Fraud Operations as they are reported, driving root-cause resolution and timely closure.

Partner closely with the Fraud Operations leadership team to plan for and de-risk upcoming launches, aligning staffing, training, and workflow changes with product timelines.

Coordinate with internal and external stakeholders — Product, Detection & Prevention, Engineering, and BPO vendor partners — to ensure effective communication and collaboration across all projects impacting Fraud Operations teams.

Establish a cohesive vision for Fraud Operations-wide initiatives that span multiple teams, keeping efficiency and operational readiness at the forefront of decision-making.

Work directly with frontline Fraud Ops agents to surface process gaps and improvement opportunities, translating field-level feedback into scoped initiatives.

Provide guidance to the Fraud Operations team, fostering a culture of continuous improvement.

Bachelor's degree in Business, Finance, or a related field, or equivalent work experience.

Excellent program/project management skills.

Fraud Operations Program Manager

Responsibilities

Benefits

Company

Robinhood

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