Drive customer success and stickiness

Own technical solution design for select customers: from scoping integrations and data workflows through to working implementations that enable full platform value.

Deliver the standard Integration/Automation packages end-to-end: scope confirmation, project delivery, build, testing, and handoff within the defined timeline and effort budget.

Advise customers and partners on integration architecture: how to connect Mitti to their existing systems effectively and sustainably.

Partner with Customer Success Managers (CSMs) to build implementation plans that accelerate time-to-value for managed accounts.

Work alongside Account Executives (AEs) during pre-sales to communicate technical platform capabilities (APIs, security architecture, and cloud integrations) and resolve technical blockers in the sales cycle.

Act as a technical bridge between GTM and PDE, capturing and routing customer integration feedback that shapes the product roadmap.

Partner with the API and Integrations Engineering team to resolve complex customer requirements and advocate for platform improvements that benefit the broader customer base.

Improve how we deliver

Identify recurring technical patterns across customer integrations, propose and participate in standardization efforts: new packaged offerings, reusable automation, or templated solutions that reduce delivery effort across the customer base, not just for one account.

Build and maintain technical automations (scripts, workflows, tooling) that reduce manual effort in the standard delivery motion, contributing them back to the shared Customer Solution & Implementation toolkit rather than keeping them account-specific.

Flag when the same "out of scope" request appears repeatedly across customers, as a signal the package boundary itself needs to move, not just that this customer needs an exception.

Customer Success Engineer

Responsibilities

Qualification

Required

Benefits

Company

Mitti

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