Redwoodcu Business Efficiency Analyst III responsible for analyzing, designing, and delivering process and technology solutions to improve efficiency at Redwood Credit Union. Collaborates with leadership and stakeholders to optimize member service.
Responsibilities
Process Architecture:
o Model the end-to-end processes needed to achieve strategic goals.
o Determine gaps in process performance by conducting research into current state.
o Partner with business stakeholders to develop project proposals that close performance gaps.
o Build business cases for efficiency initiatives, including cost-benefit and return on investment analysis.
o Maintain the efficiency project portfolio and prioritize initiatives by impact and feasibility.
Process Analysis & Design:
o Conduct observations and interviews with process performers and owners to gather experiential information about as-is processes.
o Partner with the data team to gather quantitative information about as-is processes.
o Lead collaborative workshops with key stakeholders to document end-to-end as-is processes, internal/external pain points, and desired outcomes for optimization and automation.
o Use Lean principles to provide data-driven recommendations for process improvements.
o Document to-be processes and partner with business leadership to implement.
Qualification
o Manage requirements in multiple SDLCso Function as lead analyst on largerOther Functionso Participate in community eventsABOUT REDWOOD CREDIT UNION (RCU)
Required
o Elicit business requirements for processes and technology from a diversity of stakeholders from front-line team members to executives.
o Use NPS and other sources of Member feedback to develop requirements for public-facing processes and technology.
o Analyze requirements and develop success criteria and KPIs for technology and process solutions.
o Manage requirements in multiple SDLCs, including Scrum, Agile, and Waterfall.
o Build and maintain strong relationships with diverse business stakeholders.
o Function as lead analyst on larger, cross-functional efficiency initiatives.
o Guide and mentor less experienced team members.
Other Functions:
o Train and educate staff on processes and efficiency.
o Participate in community events.
Join us and discover why you'll love working at Redwood Credit Union!
