Member Service Center Representative - Closer 11am to 8pm

Santa Rosa, Californiafull time

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Member Service Center Representative - Closer 11am to 8pm at Redwoodcu · LumiJobs

On Site

H1B: no

Redwoodcu Member Service Center Representative at Redwood Credit Union handling telephone requests and back-office work for Member transactions. Responsible for answering calls, processing transactions, providing education on lending and membership, and delivering excellent Member service.

Responsibilities

o Answer the telephone within established performance and service guidelines.
o Complete phone transactions accurately and efficiently.
o Disseminate and provide education of lending, CUSO and membership information to callers.
o Ensure problem ownership in an effort to protect the Member experience by researching Member problems, complaints and questions. Responding with thorough, and accurate information through oral and/ or written communication, or by directing them to the appropriate department or person for assistance
o Provide basic level technical support of our online and Mobile banking platforms
o Deliver excellent Member service by implementing Credit Union policy and departmental procedures and following RCU service philosophy and standards.
Sales & Efficiency:
o Attain individual and departmental goals and objectives as established in the MSC performance standards.
o Cross-sells Credit Union products and services.
o Demonstrate efficiency by maintaining professional control of member conversation, and follow accurate procedures.
o Post and balance daily work and maintain proper documentation.
o Utilize online manuals and knowledge repository as a resource