Responsibilities

We're hiring a Business Operations Associate to work on the most important problems at Office Hours. You'll report to our Business Operations Lead, partner with every part of the leadership team, and swarm wherever the company needs you most.
Your first tour of duty is our revenue engine: the core expert-network business that funds everything else. After that, the work follows the company's biggest problems.
This role is for a top-performing former consultant or operator who is AI-native, has the presence to work directly with leadership, and wants to build things rather than advise on them.
Your first projects:
Build our RevOps function. Own how Client Solutions and Sales set goals, track performance, and run the business: the weekly book-of-business and pipeline reviews, the CRM, and reporting people actually use. When we ship new tools, build the materials and drive adoption.
Build our first business analytics function. Give the leadership team the commercial insight it needs for planning, offsites, and strategy. Go from raw data to a recommendation, then help execute it.
Run the business AI-natively. Find the rote work across every team and automate it, so we scale output, not headcount. Help us redesign how we structure our teams and our information ecosystem to “master the material” of AI.
Design incentives, pricing, and margin. Partner with Finance on comp plans, pricing, and discounting that tie team performance to company goals.
Own renewals. Usage reporting, QBRs for our largest clients, and a renewal and upsell plan for every key account.
Launch what's next. Market research, TAM sizing, and new product and market launches. Turn early traction into a repeatable process.
AI-native. You are pushing the forefront of AI usage wherever you work, and are excited to continue pushing the frontiers of using AI for operations. (example). You are a tinkerer and experimenter - you know when something is a cool experiment vs. something you need to scale to the entire company. You move faster without outsourcing your taste, and you know slop when you see it.
Curiosity. You’re relentlessly curious about the problems in front of you and the world around you. You bring ideas from parallel domains to bear on hard problems, and you love reasoning by metaphor and analogy.

Business Operations Associate at Office Hours · LumiJobs

Business Operations Associate

Responsibilities

Qualification

Required

Benefits

Company

Office Hours

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