Redwoodcu Vice President of Consumer Lending at Redwood Credit Union responsible for strategic planning and directing all consumer lending activities. Lead growth through digital experiences and manage lending operations.
Responsibilities
Executive Leadership:
o Review and identify cost-effective utilization of all resources. Lead and direct the management of human capital to ensure the availability of skills and abilities needed to meet RCU’s vision, mission, values, and service doctrine.
o Serve as a member of the Leadership team, providing leadership and direction for RCU.
o Communicate with senior management regarding all aspects of consumer lending and consumer lending operations, procedures, policies, and strategies.
o Recognize problems, issues, and opportunities; evaluate and consider alternatives; develop, present, and recommend strategic and tactical opportunities; and make appropriate decisions.
o Attend and actively participate in Leadership team meetings, staff meetings, strategic and operational planning sessions, etc.
o Act or appoint appropriate loan operations team members as liaison to audit and compliance officers for audit and compliance concerns to ensure adherence.
o Serve on and/or direct a number of committees to strive for consensus to ensure effective interface and communication of policies, programs, and goals among lending services, other departments, and branches.
o Manage the overall development of lending through business-development programs, motivate staff to sell and market RCU, and partner with marketing and analytics to take an active role meeting Members’ needs.
o Partner with IT/data teams to build and enhance lending automation, AI-driven tools, real time decisioning, and predictive analytics to improve the lending lifecycle.
o On behalf of RCU, “own” the end-to-end borrower experience including the relationships with key assigned vendor partners such as SavvyMoney, MeridianLink and CU Direct.
o Evaluate and implement vendor partnerships to drive growth, improve speed, delivery and Member Experience.
