Redwoodcu Dealer Relationship Officer cultivates and maintains effective dealer relationships to support Consumer Lending department. Markets loan products and assists in program development and training.
Responsibilities
Dealer Sales & Relationship Management:
o Arrange weekly dealer visits to discuss and sell RCU loan products, services, build auto brokering relationships and add dealers to Dealer Service program.
o Assist in developing overall plan for dealers to have a full relationship with Redwood Credit Union and RCU Auto Services including loans, auto sales brokering and service functions.
o Communicate policy, product, and pricing changes with dealers to ensure quality Member service.
o Educate dealers regarding lending decisions to ensure dealer network adheres to RCU policy and procedures.
o Organize joint auto sales promotions with dealers to strengthen dealer relations.
o Supply dealers with updated rate sheets and marketing materials as required.
o Assemble and Manage “Preferred Dealer” group to maximize loan growth and dealer relationships.
o Formulate and monitor dealer satisfaction surveys to ensure superior Member service.
o Arrange dealer recognition events for top producing dealers on a monthly or quarterly basis.
o Ensure confidentiality and safeguard sensitive Member financial information.
o Provide exceptional service to all Members, dealers, volunteers, internal team members and service providers.
