Sales & Service:

o Provide excellent service to all Members, volunteers, internal employees, and service providers.

o Cross-sell RCU and RCUSG products and services.

o Open accounts and match Member needs to RCU and RCUSG products and services.

o Determine the appropriate loan product(s) to meet the Member(s) needs.

o Obtain information from Member to complete loan application; examine and collect proper loan documents.

o Complete loan-funding process and recommend additional products or services to meet Member needs.

o Research Member questions, problems, and complaints and respond with accurate information.

o Safeguard member information and ensure confidentiality by following established policy and procedures.

o Perform file maintenance on all types of accounts.

o Perform accurate teller transactions and reconcile cash nightly.

Teamwork and Other Functions:

Member Relationship Specialist (Banker)

Responsibilities