Honeybook Customer Support Specialist, Tier 3 at HoneyBook responsible for providing concierge-level customer support and empowering Tier 1 and 2 agents. Manages escalations and partners with cross-functional teams to improve member experience.
Responsibilities
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Applicant Information
When you apply for a job or an independent contractor/agent position with HoneyBook, we collect the information that you provide in connection with your application. This includes name, contact information, professional credentials and skills, educational and work history, and other information that may be included in a resume or provided during interviews (which may be recorded). This may also include demographic or diversity information that you voluntarily provide. We may also conduct background checks and receive related information.
We use applicants’ information to facilitate our recruitment activities and process applications, including evaluating candidates and monitoring recruitment statistics. We use successful applicants’ information to administer the employment or independent contractor relationship. We may also use and disclose applicants’ information (a) to improve our Services, (b) as otherwise necessary to comply with relevant laws, (c) to respond to subpoenas or warrants served on HoneyBook, and (d) to protect and defend the rights or property of HoneyBook or others.
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Qualification
Patience
Required
3+ years experience in customer support/customer service
At least 1 year experience in technical support role
