Business Efficiency Analyst II

Napa, Californiafull timeOn Site

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Business Efficiency Analyst II at Redwoodcu · LumiJobs

mid

H1B: no

Redwoodcu The Business Efficiency Analyst II at Redwood Credit Union leads efficiency projects by analyzing and designing business processes to improve member service. This role involves collaborating with stakeholders, using Lean principles, and managing requirements across multiple SDLCs.

Responsibilities

Process Analysis and Design:
o Conduct observations and interviews with process performers and owners to gather experiential information about as-is processes.
o Partner with the data team to gather quantitative information about as-is processes.
o Lead collaborative workshops with key stakeholders to document end-to-end as-is processes, internal/external pain points, and desired outcomes for optimization and automation.
o Use Lean principles to provide data-driven recommendations for process improvements
o Document to-be processes and partner with business leadership to implement.
o Develop success metrics and monitoring procedures for quantifying improvement process improvement benefits.
o Identify technology gaps and automation opportunities in existing processes.

Qualification

o Manage requirements in multiple SDLCsLeadership & Other Functionso Participate in community eventso Perform other duties as assignedABOUT REDWOOD CREDIT UNION (RCU)

Required

o Elicit business requirements for processes and technology from a diversity of stakeholders from front-line team members to senior leadership.
o Use NPS and other sources of Member feedback to develop requirements for public-facing systems and processes.
o Analyze requirements and develop success criteria and KPIs for technical and process solutions.
o Manage requirements in multiple SDLCs, including Scrum, Agile, and Waterfall.
Leadership & Other Functions:
o Build and maintain strong relationships with diverse business stakeholders.
o Facilitate discussions between business leadership and IT.
o Train and educate staff on processes and efficiency.
o Participate in community events.
o Perform other duties as assigned.
Join us and discover why you'll love working at Redwood Credit Union!
ABOUT REDWOOD CREDIT UNION (RCU):

Company

Redwoodcu

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Source: lever

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Lean principlesScrumAgileWaterfallNPS

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