Your job is to uncover those requirements, design an end-to-end solution, and work with the customer's engineers to bring it into production. You will make recommendations, challenge requests that do not solve the underlying problem, and identify what should become part of the platform.
We are hiring two product engineers to design and deliver complete customer solutions. Both need the judgment and technical depth to own customer work independently, from initial discovery through production
Work with customers to clarify their needs and design the whole solution across authorization, data layers, integrations, and deployment.
Make product decisions: investigate the underlying problem, quantify the need, and recommend what to build and what to defer.
Own delivery from the first conversation through production, including integration code, permissioning, upgrade paths, and the customer's runbook. Work can span DevOps, frontend, and integrations, and you will learn what is needed to finish it.
Build working reference applications that prove use cases such as collateral movement, tokenized deposit transfer, and settlement flows, and can be adapted for subsequent customers.
Triage customer issues, including problems in self-hosted environments. Diagnose what you can resolve, distinguish configuration issues from platform problems, and bring engineering or on-call support in when needed.
Participate in a shared on-call rotation covering Prividium and our hosted services.
Work with Product, Sales, and core engineering on which accounts to go deep on and which solutions should become reusable platform capabilities.
What we are looking for
A record of designing and shipping complete systems used by real customers. You can explain the architecture, the decisions you made, and what you personally owned.
Product judgment and systems thinking. You can turn an ambiguous customer problem into a solution, explain the trade-offs, and choose an appropriate scope.
