Reporting to the Director, Customer Success, he/she will be involved in all aspects of the internal/client support function for Anteriad. Specifically, this person will manage the following:
Internal and external client-facing resource available for Q and A on all details related to accounts. The ideal candidate will become the primary resource in this area for our customers, Sales Directors, and Operations team.
You will be responsible for working in tandem with our India and US Operations teams in order to ensure Anteriad can offer true customer support and customer insights.
Identifying and escalating situations requiring urgent attention. Situations requiring escalation could arise from both customer and internal inquiries at any stage of a potential, active, or completed campaign.
Work in tandem with sales to develop strategies to help customers see greater success with Anteriad and grow their investments.
You will become expert in utilizing and understanding Salesforce and Qlik, as well as proprietary platforms to execute daily work.
Responsible for all products sold within their team for both non enterprise and enterprise customers.
You are expected to understand customer motivations and use that understanding to improve their service campaign over campaign and quarter over quarter.
Executing and presenting a wide range of reports including check-ins, campaign summaries, and QBRs.
Assist Customer Success Managers, Sales Directors, Marketing, Operations, and the Anteriad Management teams in any support and projects as needed.
Utilize SFDC cases to track campaign status and offer pre-sales support activities
