Internal and external client-facing resource available for Q and A on all details related to assigned accounts or campaigns. The ideal candidate will become the primary resource in this area for our customers, Sales Directors, and Operations team.
Creative strategic thinker that collaborates internally and with clients to create targeted efficient plans, execution, and insightful reporting.
Work in tandem with our India and US Operations teams to ensure Anteriad can offer true customer support and customer insights.
Identify and escalate situations requiring urgent attention. Situations requiring escalation could arise from both customer and internal inquiries at any stage of a potential, active, or completed campaign.
Become an expert in utilizing and understanding a variety of digital communication and project management platforms (including Salesforce, Qlik, and Anteriad’s proprietary tools)
Manage the day-to-day administration of all client programmatic projects – meeting deadlines, driving optimizations and recommendations based on reporting, change requests, etc.
Understand customer motivations and use that understanding to improve their service campaign over campaign and quarter over quarter.
Craft strategic solutions for our digital clients, including providing budget, targeting/audience recommendations, and creative options for client proposals
Utilize SFDC cases to track campaign status and offer pre-sales support activities
Candidate will have the opportunity to train and mentor other members of the Customer Success Team in Programmatic best practices.
