Customer Strategy Lead

San Francisco, CAfull timeOn Site

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senior

H1B: no

Listen Labs Listen Labs is hiring a Customer Strategy Lead to manage onboarding, adoption, retention, and growth of customers using their AI-powered research platform. The role involves serving as the primary contact for key accounts and collaborating with sales and product teams.

Responsibilities

Own the customer journey post-sale, managing onboarding, adoption, retention, and growth.
Serve as the primary day-to-day contact for key accounts.
Partner with sales to identify expansion and renewal opportunities.
Provide proactive guidance and support to maximize customer value.
Collect customer feedback and collaborate closely with product and engineering teams to shape our roadmap.
Develop and refine customer success playbooks as we scale.

Qualification

4-8 years of professional experienceStrong relationship-buildingExperience with researchAbility to work in office 5 days/weekLife at Listen LabsHealthCompetitive compensationAnnual Learning StipendMonthly Stipend for AI tools

Required

4-8 years of professional experience.
Experience in a customer-facing position is a plus.
Strong relationship-building, communication, and organizational skills.
Self-starter comfortable with ambiguity and fast-paced environments.
Experience with research, insights, or AI products is a plus.
Ability to work in office 5 days/week.
Life at Listen Labs
Health, covered: Full medical, dental, and vision. FSA/HSA and life insurance are available too.
Competitive compensation: Backed by world-class investors including Sequoia, Ribbit Capital, Conviction, and Pear VC — we hire the best and treat them accordingly, with meaningful equity ownership.
Annual Learning Stipend: Books, courses, conferences, coaching, language lessons — almost anything that makes you sharper.
Annual Wellness Stipend for your health and headspace: Gym memberships, race fees, massages, ergonomic gear, and more.
Monthly Stipend for AI tools: A dedicated budget for the software and GPU credits that make you faster.

Preferred

Experience with research, insights, or AI products
Ability to work in office 5 days/week

Benefits

Dental
Vision
Equity/RSU
Life Insurance
Wellness

Company

Listen Labs

View company page

Source: ashby

Active within the past hour

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