Manager, Strategic Engagement

Required

• 7 or more years of experience in customer success, account management, or consulting, including at least 2 years directly managing and developing a team
• Experience owning or overseeing strategic, enterprise-level customer relationships involving executive sponsors, multiple stakeholders, and significant revenue concentration
• Proven track record of building and scaling customer-facing teams that deliver measurable business outcomes
• Excellent communication skills and executive presence, with the ability to coach others on strategic conversations and business reviews as well as lead them personally
• Strong operational mindset with experience designing and implementing scalable processes and performance frameworks
• Data-driven leader comfortable setting team KPIs and translating portfolio-level insights into action
• Comfortable navigating ambiguity and leading teams through change in a fast-paced, high-growth environment
• Skilled at cross-functional collaboration with Sales, Product, and Engineering leadership
• Experience in the search or marketing industry is a strong plus
• This is an on-site role based in our NYC office, designed for builders who thrive on speed, iteration, and meaningful impact.
• For this role, the expected base salary range is $195,000 to $260,000 before variable compensation (NYC). Profound’s total compensation package is designed to be competitive and includes base salary, variable compensation, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.
• Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.