At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Managing Consultant, Safety and Reliability
Why We Have This Role
At Qualtrics, we partner with health systems to build resilient, safety-first cultures where clinical care and patient trust thrive. As a Managing Consultant, you will lead multi-hospital engagements and guide healthcare organizations through complex, system-wide transformations using High Reliability Organization (HRO) principles, psychological safety, Root Cause Analysis and Fair and Just Culture frameworks. Partnering directly with health system executives, physician leaders, and our internal consulting team, you will turn complex analytics into high-impact operational improvements, drive business growth with clients, and keep patients and healthcare workers safe.
How You’ll Find Success
• Leads Engagement Teams & Delivery: Oversees end-to-end consulting engagements across multi-hospital systems, effectively leading consultants, balancing budgets, and managing scope.
• Exerts Executive Influence: Communicates with high credibility to influence healthcare C-suite executives, directors, and clinical leaders, proactively identifying risks and guiding strategic decisions.
• Applies High Reliability Domain Expertise: Deeply understands HRO frameworks, Root Cause Analysis (RCA), Fair and Just Culture, Safety Culture and Preventable Harm metrics, and Communication and Resolution Programs (CRP) to solve complex operational challenges.
• Drives Business Development: Proactively identifies new client opportunities, extends existing engagements, and contributes to practice growth.
• Translates Advanced Data into Strategy: Leverages complex analytical tools (Excel, SQL, SAS, Access) to perform quantitative and qualitative assessments that inform executive-level action plans.
• Coaches & Facilitates with Directness: Delivers high-quality, engaging training workshops, coaching and mentoring to build effective staff and leader habits, and provides direct, respectful, and constructive feedback when client teams fall short of safety and performance goals.
How You’ll Grow
• Expand Senior Leadership Reach: Deepen your executive presence as a primary engagement lead across major health systems nationwide.
• Shape Consulting Toolkits & Methodology: Drive internal practice development, directly influencing Press Ganey and Qualtrics safety methodologies, training offerings, and frameworks.
• Pioneer Multi-Engagement Management: Master cross-functional project leadership by managing multiple client workstreams and leading internal consultant project teams.
• Advance Commercial & Practice Growth: Build your business development toolkit, expanding accounts and shaping new offerings within a high-growth healthcare safety practice.
Things You’ll Do
• Lead System-Wide HRO Transformations: Guide multi-hospital client systems in embedding evidence-based safety behaviors, HRO leadership skills, safety huddles, rounding practices, cause analysis techniques and psychological safety tools to drive measurable reductions in safety events.
• Manage Engagement Delivery & Budgets: Oversee end-to-end project execution across multiple client accounts, maintaining delivery budgets, tracking billable hours, and guiding consultant team members.
• Drive Business Growth & Client Retention: Identify expansion opportunities within existing client accounts and partner with leadership to secure new business in high-reliability consulting.
• Coach Executives & Clinical Leaders: Deliver executive coaching, lead physician alignment sessions, and facilitate large-group training on effective HRO Leadership to drive consistently excellent operational performance, Fair and Just Culture and Root Cause Analysis.
• Synthesize Complex Safety Analytics: Direct the design and construction of complex data reviews—including payer metrics, denial trends, and behavioral assessments—to formulate actionable executive strategies.
What We’re Looking For On Your Resume
• 10+ years of healthcare or high-risk industry experience (e.g., aviation, military, nuclear, manufacturing) focused on safety, quality, and high reliability implementation.
• Demonstrated track record of leading complex performance improvement projects across healthcare organizations, with management consulting experience strongly preferred.
• Proven experience leading consultant project teams, managing client engagement budgets, and supporting business development/account expansion.
• Mastery of Root Cause Analysis (RCA), Common Cause Analysis, and Fair and Just Culture methodologies.
• Advanced analytical capabilities using tools like Excel, PowerPoint, SQL, SAS, or Access for operational/clinical insights.
• Ability to travel 50–75% (~10 days/month on-site across the US and select international locations).
• Bachelor’s degree required; Master’s degree or clinical background (Nursing, Medicine, Pharmacy, Safety/Quality/Risk Management) preferred.
What You Should Know About This Team
• Diverse, Cross-Industry Expertise: You will join a supportive team of ~20 professionals that merges deep healthcare safety and quality backgrounds with high-reliability expertise from aviation, military, and nuclear industries.
• Direct Executive & Patient Impact: Our work directly transforms health system leadership culture, eliminates systemic human error, and protects patients and healthcare workers in care delivery environments.
• Data-Backed Consulting Model: We leverage market-leading healthcare data assets alongside clinical domain expertise to deliver measurable, sustainable operational changes for our clients.
• Culture of Coaching & Continuous Learning: We cultivate a collaborative environment where leaders delegate effectively, share best practices, and actively invest in the career growth and analytical skill development of every team member.
Our Team’s Favorite Perks and Benefits
• We participate in personalized Career Action Planning. You will work with your manager to design a plan based on your life experiences, values, and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics.
• Qualtrics pays 100% of the healthcare benefit premiums for employees and their dependents.
• Variable allowances for wellness, meals, transportation, and more.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabili
