Pocket Founding Account Manager at Pocket is responsible for onboarding, expanding, and renewing team accounts. Owns account health and writes the account management playbook while driving growth and retention.
Responsibilities
The first account manager at Pocket. Most people use Pocket for work, and most of them bought it themselves - the same path the big collaboration tools took before they went company-wide. Team plans are the next step. They only pay off if a team that starts with Pocket keeps using it, adds seats and renews, and nobody owns that yet. You do. Once a company signs, the account is yours: you get it live, grow it and renew it, and you write down how Pocket does account management as you go. This is a hands-on role: you run the onboarding calls, chase inactive seats, ask for the expansion and close the renewal.
Expansion: more devices and seats in accounts that already buy
Renewals: on time, with attach rate going up
The account playbook: onboarding, check-ins, expansion asks, renewals, etc.
Account health in the CRM: activation, usage, seats, renewal date, next step
Feedback to product and support: what teams need, what admins ask for, what breaks at rollout
Qualification
You've run rolloutsAI-nativeData-mindedHardware plus subscription productAdmin tooling
Required
You've owned a book of business accounts: onboarding, expansion and renewals, with numbers to show for it
2+ years in account management or customer success at a B2B software or hardware company
You've run rollouts: devices shipped, admins set up, growing usage of the product
AI-native: LLMs and automations are how you work
Data-minded: you know activation, usage and renewal dates for every account, and you act on them
Preferred
Hardware plus subscription product
Building account management from scratch
Admin tooling, SSO or security reviews from the customer side
