Canals Implementation Engineer at Canals configures and validates ERP integrations for wholesale distributor customers. The role supports pre-sale and post-sale technical discovery and integration work.
Responsibilities
We’re hiring an Implementation Engineer for ERP integrations to help customers connect their ERP systems — including Eclipse, P21, and Infor — with Canals.
You’ll play a central role in onboarding and implementation: configuring integrations, validating data flows, and becoming an expert in how Canals interacts with distributor ERPs. You’ll support customers both pre-sale and post-sale, joining technical discovery calls when ERP-specific guidance is needed and owning the hands-on integration work once a customer signs.
This role reports to our Head of Implementation, Riker Morss.
This is a technical, customer-facing role ideal for someone who enjoys understanding how systems communicate and wants to build deep expertise in the ERP ecosystem.
Implement integrations between Canals and integration partners, including ERPs (Eclipse, P21, Infor, SAP, Acumatica), using standardized templates and API credentials
Become an ERP subject-matter expert, understanding how each system handles data, access, authentication, and configuration.
Join pre-sale discovery calls to evaluate feasibility and answer ERP-specific technical questions.
Lead post-sale integration work: collect access details, configure endpoints, run tests on APIs to establish new data integrations, and validate end-to-end data flow.
Troubleshoot integration issues, escalating to the Lead Support Engineer or Engineering when needed.
Participate in customer onboarding and go-live calls as the technical owner of the integration process.
Document integration steps, ERP nuances, and repeatable best practices for internal and customer use.
Collaborate closely with Customer Success, Support, Product, and Engineering to ensure each integration goes live smoothly.
Qualification
2–4 years in technical implementationFamiliarity with APIsExperience with ERPs or similar systems
Required
2–4 years in technical implementation, technical account management, integrations, or customer engineering at a SaaS company
Familiarity with APIs, REST endpoints, authentication methods, and JSON payloads
