Customer Deployed Engineer

Remote (US)full timeRemote

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mid

$150k–$200k

H1B: no

Titan Msp Customer Deployed Engineer at Titan MSP builds and deploys AI agents for IT workflows, working directly with client teams to scope, build, deploy, and hand over AI solutions. The role involves integrating with Microsoft 365 and other systems and measuring agent success in production.

Responsibilities

Forward Deployed Engineers (Managed AI) take a client workflow from shortlisted idea to an agent running in the client's tenant, usually within a quarter. You own scoping, the build, the deployment and the handover, working directly with client teams and their IT. You'll write connectors into Microsoft 365 and line-of-business systems, build agents on Claude, ChatGPT or Copilot, and ship them under the client's own controls.
You own and measure success by agents live in production, adoption by the user group each was built for, and delivery inside the fixed fee we quoted. You work closely with vCAIOs, other Forward Deployed Engineers, Product and GTM.
This role is remote (US).
Join vCAIO-led opportunity assessments and find the workflows where data is spread across systems nobody reads in the same week
Scope each build: the systems it reads, the actions it takes, its user group, its success metric and baseline, and say so when the bottleneck sits outside the client's control
Build the agents, connectors (Microsoft Graph, SharePoint, Teams, Outlook, client APIs, MCP servers) and skills each engagement needs
Deploy into client tenants with least-privilege access, an entry in the governance register, and documentation that holds up to an auditor or a DDQ
Measure each agent against its baseline, train its users, and hand it into ongoing maintenance under the platform
Turn what works in one engagement into connectors, skills, evals and templates the next one can reuse
A typical engagement
A first agent goes live in month three of a client's program, at a fixed fee, measured against a baseline taken in month two.
Month 1, platform connected, shadow AI and spend baseline: review the tenant inventory; note the systems and data you will need

Company

Titan Msp

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Source: ashby

Active within the past hour

Remote-friendly

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Must-Have Skills for This Role

Microsoft 365Microsoft GraphSharePointTeamsOutlookClient APIs

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