Care Navigator, Care Navigation Program (Contract)

Required

• You are comfortable working with patients who have recently been discharged and may be in distress, and you know when to bring in clinical support.
• You are highly organized and can manage a high volume of referrals and follow-ups with tight turnaround, without dropping details.
• You are a clear, warm communicator with patients, hospital staff and providers.
• You are persistent and resourceful at solving practical barriers to care, such as insurance, transportation and access to community resources.
• You are energized by building something new, and comfortable with workflows that will change as the program grows.
• Familiarity with insurance and community resources in Missouri or Virginia is a plus.
• Role responsibilities
• Receive referrals from partner hospitals and act as the main contact for their discharge planners and care teams.
• Route each referral using set guidelines and a triage protocol, either straight to a Headway provider or to a Clinical Assessor for evaluation.
• Schedule patients with the Clinical Assessor, then book them into the level of care the assessor recommends: a Headway provider, a specialty program or a community resource.
• Follow up to confirm patients attended care, and step in quickly if an appointment falls through.
• Connect patients to practical support (transportation, food, insurance and benefits questions) and coordinate between their providers.