Forward Deployed Product Manager at Lorikeet · LumiJobs
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Lorikeet Forward Deployed Product Manager at Lorikeet owning strategic accounts and driving outcomes from Concierge. Lead deployments, set implementation plans with engineers, and build, test, and deploy product changes directly.
Responsibilities
Our largest customers bring us their support teams’ hardest problems, like a stolen card, a disputed payment or a patient asking about their prescription, in highly regulated environments and at volumes where small mistakes are expensive. Lorikeet's Concierge handles the full lifecycle of customer interactions across channels and systems, following each customer's policies and knowing when to tag in a human.
As a Senior Forward Deployed Product Manager, you'll own a small number of our most strategic accounts and the outcomes they drive from Concierge. You'll set the implementation plan with your Forward Deployed Engineer, get each customer live and keep uncovering expansion opportunities as their deployment scales. You'll be the partner that customer executives call, and you'll know their business and strategic priorities well enough to lead the decision of what Concierge takes on next.
The rest of the role is spent in the product, building, testing and deploying changes yourself. You'll also run each account as a business, growing usage against the contract and knowing where the next expansion opportunity will come from. You'll use Coach, our forward deployed agent, and Claude Code to investigate problems, test changes and ship improvements without relying on engineers for every change.
When you find a problem that keeps coming up across customers, you'll make sure we solve it once rather than five times, and turn what you've learned into playbooks and coaching for the FDPMs who follow you. You'll also help shape how we manage our largest customers as Lorikeet grows.
Lead deployments for our largest customers, aligning their executives and our engineers on priorities and what success looks like.
Own a small number of strategic accounts after launch, including Concierge performance, usage of the product, retention and account growth.
Investigate where Concierge can improve, build and deploy fixes into production, setting the deployment’s direction with your FDE.
Find the next use case with each customer's executives and build the case for expansion.
Get each deployment through the customer's procurement, security and legal reviews.
Coach FDPMs and turn what you've learned into playbooks and tools.
Bring Product the problems that matter most, backed by evidence from your customers, and follow them until they ship.
Example projects
Qualification
Have worked in fintechWhat's unique about this opportunity?A culture that's genuinely differentPerformance recognized in real timeWe're AI-native
Preferred
Have worked in fintech, healthcare or another regulated industry.
Have shaped a product roadmap with evidence from customers.
Have deployed an AI product and tied it to a measurable business outcome.
What's unique about this opportunity?
A culture that's genuinely different. Low ego, high trust, no tolerance for talented jerks. We work efficiently, keep hours flexible, and actually mean it — because life outside work matters. We're committed to building a diverse team and actively encourage applicants from underrepresented backgrounds. We care far more about user obsession and eagerness to learn than traditional credentials.
A front-row seat to building something meaningful. We're Series A and moving fast. You'll have real scope to shape the product and the company — not just execute someone else's vision.
Performance recognized in real time, not on a calendar. Promotions happen when you're ready — leadership meets every six weeks specifically to identify and recognize strong performers, so you're never waiting for an arbitrary review window to move up.
We're AI-native, and we'll make you AI-native too. Every person at Lorikeet uses AI in their day-to-day work (current favourite: Claude Code), with unrestricted access and no usage limits. You'll leave with skills that matter for the next decade of work.
