Responsibilities

Our largest customers bring us their support teams’ hardest problems, like a stolen card, a disputed payment or a patient asking about their prescription, in highly regulated environments and at volumes where small mistakes are expensive. Lorikeet's Concierge handles the full lifecycle of customer interactions across channels and systems, following each customer's policies and knowing when to tag in a human.
As a Senior Forward Deployed Product Manager, you'll own a small number of our most strategic accounts and the outcomes they drive from Concierge. You'll set the implementation plan with your Forward Deployed Engineer, get each customer live and keep uncovering expansion opportunities as their deployment scales. You'll be the partner that customer executives call, and you'll know their business and strategic priorities well enough to lead the decision of what Concierge takes on next.
The rest of the role is spent in the product, building, testing and deploying changes yourself. You'll also run each account as a business, growing usage against the contract and knowing where the next expansion opportunity will come from. You'll use Coach, our forward deployed agent, and Claude Code to investigate problems, test changes and ship improvements without relying on engineers for every change.
When you find a problem that keeps coming up across customers, you'll make sure we solve it once rather than five times, and turn what you've learned into playbooks and coaching for the FDPMs who follow you. You'll also help shape how we manage our largest customers as Lorikeet grows.
Lead deployments for our largest customers, aligning their executives and our engineers on priorities and what success looks like.
Own a small number of strategic accounts after launch, including Concierge performance, usage of the product, retention and account growth.
Investigate where Concierge can improve, build and deploy fixes into production, setting the deployment’s direction with your FDE.
Find the next use case with each customer's executives and build the case for expansion.
Get each deployment through the customer's procurement, security and legal reviews.
Coach FDPMs and turn what you've learned into playbooks and tools.
Bring Product the problems that matter most, backed by evidence from your customers, and follow them until they ship.
Example projects

Senior Forward Deployed Product Manager at Lorikeet · LumiJobs

Senior Forward Deployed Product Manager

Responsibilities

Qualification

Preferred

Benefits

Company

Lorikeet

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