Implementation Engineer

Remote, USfull timeRemote

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mid

$165k–$185k

H1B: no

Laurel Implementation Engineer at Laurel supports client integrations and system transitions involving Practice Management Systems and ERP platforms. The role includes building and customizing Boomi processes and providing urgent support during high-pressure go-live periods.

Responsibilities

Client Integrations (30%)
Build new and/or customize existing Boomi processes for client system integration with Laurel
Work with client to test deployed Boomi processes including validating data integrity for each integration
Support clients transitioning between billing systems (e.g., switching from one PMS to another) including coordinating migration activities with zero downtime requirements
Provide urgent support during high-pressure go-live periods (may require flexibility for evening/weekend work during critical cutovers)
Document processes and lessons learned for continuous improvement
DevOps & System Monitoring (25%)
Monitor integration health across all client environments, responding quickly to alerts for client centric systems
Investigate and resolve client centric system alerts to prevent data discrepancies in client billing systems (critical
Serve as Level 2 technical escalation for sync issues
Support Principal Partner Engineers with complex troubleshooting across multiple client environments
Diagnose issues spanning multiple systems (Laurel, Boomi, client PMS, productivity tools)

Qualification

Strong troubleshooting skillsAPI and database experienceIntegration platformsSystem monitoringClient-facing communicationPressure managementProblem-solving mindsetExperience with legal techPrevious work in a high-velocityScripting/automation skills (PythonTechnical Skills

Required

3-5 years of technical experience in integration engineering, DevOps, technical support, or similar role
Strong troubleshooting skills: Ability to trace data flow across multiple systems and identify where things break
API and database experience: Comfortable working with REST APIs, SQL queries, and database concepts
Integration platforms: Experience with iPaaS tools (Boomi, MuleSoft, or Zapier similar)
System monitoring: Familiarity with alerting systems, log analysis, and proactive monitoring
Client-facing communication: Ability to explain technical concepts to non-technical stakeholders and manage expectations during incidents
Pressure management: Calm and methodical when responding to time-sensitive issues affecting client billing operations
Problem-solving mindset: You dig into complex issues until you find the root cause, not just surface symptoms

Preferred

Experience with legal tech, professional services software, human capital management services, or time & billing systems (SAP, Workday, Aderant, Elite 3E, Practice Engine, CCH Axcess, Clio, etc.)
Familiarity with authentication protocols (SSO, SAML, OAuth)
Knowledge of Microsoft 365 integrations (Exchange, Outlook, Teams)
Experience supporting SaaS applications in enterprise environments
Previous work in a high-velocity, customer-centric environment
Scripting/automation skills (Python, PowerShell, Javascript, or similar)
Understanding of data validation and reconciliation processes
Technical Skills

Benefits

401(k)
Equity/RSU

Company

Laurel

View company page

Source: ashby

Active within the past hour

Remote-friendly

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