Strategic Fixer

Required

• 2–6 years of experience in a problem-solving role, such as strategy or management consulting, operations, strategy & operations, implementation, customer strategy, or program management.
• Experience solving operational problems by improving processes, designing workflows, or building scalable systems, while juggling multiple priorities in ambiguous, fast-moving environments.
• Strong analytical skills, with comfort using data (e.g., SQL, Python) to diagnose problems and support decisions.
• Clear written and verbal communication, with the ability to explain complex problems simply and align stakeholders across teams, from frontline operators to senior leaders.
• A high level of ownership. You don’t stop at the recommendation; you stay with the problem until it’s solved.
• A deep curiosity that drives you to reason from first principles and dig until you find the root cause.
• A habit of going to the source: testing the feature, listening to the agent call, calling the customer, or running the workflow.
• Why Join Clipboard?
• We are remote-first, giving you the flexibility to work with us from many places.
• Fast-paced startup environment. Join a company that values curiosity, independence, and growth.
• A hiring process that rewards skills, not just experience. Every applicant gets a fair shot, our selection is based on real-world problem-solving ability, not just credentials.
• Opportunity to make a significant impact with our customers on both sides of the marketplace.