Collections Account Manager

Remote (Non-U.S.)full timeRemote

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senior

$30k–$50k

H1B: no

Clipboard Collections Account Manager at Clipboard manages billing processes for complex workplace customers, resolving billing issues and maintaining accurate invoicing. The role involves high-volume outbound calls and negotiation to ensure timely payments.

Responsibilities

The Collections Account Manager (CAM) role is a critical role on the Billing team here at Clipboard, and this team ensures the successful management of billing processes for our biggest and most valuable workplace customers, who tend to also be more complex and risky. You will be a vital resource for workplaces, resolving billing issues, maintaining accurate invoicing, and managing financial relationships. Your responsibilities include:
Managing a portfolio of accounts, addressing billing concerns and ensuring timely invoice payments.
Conducting high volumes of outbound calls to connect with customers about past-due account balances and resolve them.
Navigating negotiations and evaluate tradeoffs between risk mitigation and growth potential when making decisions.
Resolving customer invoice disputes and other billing-related issues.
Managing customer payments and remittances.
Building trust with providers and healthcare executives through strong financial acumen.
Clearly articulating the billing processes and educate stakeholders on invoicing procedures.
Gathering and relaying feedback to improve billing systems and processes.
Collaborating with internal teams to execute billing-related initiatives and trials.
Quick background on Billing:
There’s much to explain to paint the full picture of the Billing machine, but ultimately the core goal is to optimize the speed with which our customers pay us while maintaining their overall experience with us as a vendor. We want to collect money as fast as possible and minimize losses, while preserving the customer experience, in service of reliably converting revenue into cash (the lifeline of a capital-intensive business like ours). This in a way is “ensuring high-quality growth” for the company.

Benefits

Company

Clipboard

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Source: ashby

Active within the past hour

Remote-friendly

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Must-Have Skills for This Role

BillingInvoicingNegotiationFinancial acumenCustomer paymentsRemittances

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Collections Account Manager at Clipboard · LumiJobs