Responsibilities

We are seeking a Senior Engineer to be the technical expert on our Business Applications team. The Business Applications (BizApps) team is the operational backbone for organizational collaboration, system connectivity, and process automation at Horizon3. We partner with every department to provide the platforms, guardrails, and integrations that eliminate manual toil safely and efficiently. We own and administer Jira, Jira Service Management (JSM), Confluence, Rovo, Loom, Glean, and our citizen development platform, Workato. We hold ourselves to least-privilege access, data privacy, and auditable data flows in everything we build.
This is an individual contributor role reporting to the Senior Manager, Business Applications. You will work alongside our IT Admins and AI Admins as their technical escalation point and mentor.
This role will be responsible for:
Lead discovery with stakeholders across the company, using interviews and process walkthroughs to define the problem, who is affected, and how success will be measured
Translate pain points into scoped problem statements and recommend the best-fit approach (native feature, Workato, or custom automation), explaining tradeoffs in speed, maintainability, and risk
Design solutions using human-centered, API-first, event-driven, and secure-by-design principles, and document architecture decisions so others can support and extend them
Own solutions end to end: design, build, test, release, monitor, support, and retire
Build and maintain Workato recipes and connectors with resilient error handling, end-to-end monitoring, and auditable data flows
Build custom automation tooling and AWS middleware where native features and Workato cannot meet the requirement
Design and evolve complex workflows, custom fields, automations, and service management configurations in Jira, JSM, and Confluence beyond day-to-day administration
Architect and evolve our governed citizen development platform, Workato, including standardized frameworks, templates, reusable connectors, service accounts, and sandboxes, and review team-built automations against established guardrails
Enforce least-privilege access in every solution through role-based access control (RBAC), appropriate read/write scopes, and service accounts in place of individual credentials, partnering with Security and IT Engineering

Senior Business Applications Engineer at horizon3ai · LumiJobs

Senior Business Applications Engineer

Responsibilities

Qualification

Required

Benefits

Company

horizon3ai

More roles at horizon3ai