Responsibilities

We’re looking for a Tier 2 IT Support Engineer to join our team during an exciting phase of growth. In this role, you’ll be responsible for resolving escalated technical issues and administering the systems, devices, and applications that keep our employees productive and secure, working closely with cross-functional partners to support business objectives while upholding our standards for excellence, collaboration, and impact. You’ll report to the Head of IT and serve as the escalation point for employee technology support across our offices, data center sites, and remote teams.
Serve as the escalation point for Tier 1 and employee support requests, owning complex hardware, software, access, and network issues through resolution
Administer Google Workspace and Microsoft 365, including user lifecycle, licensing, groups, shared drives, and security settings
Manage the macOS and Windows device fleet through MDM, including enrollment, configuration profiles, OS and application patching, and compliance enforcement
Own onboarding and offboarding workflows in partnership with People Operations, including Rippling provisioning, account setup, and hardware deployment and recovery
Administer identity and access across our SaaS stack, including SSO, MFA, role-based access, and periodic access reviews
Support security and compliance programs by maintaining audit evidence, enforcing IT policies, and remediating findings
Troubleshoot network, Wi-Fi, conferencing, and peripheral issues for employees in our offices, at data center sites, and working remotely
Manage the IT ticket queue against response and resolution targets, and communicate service incidents and required updates clearly to the company
Automate repetitive tasks with scripting (Bash, Python, PowerShell, or Google Apps Script) to reduce manual work and improve consistency
Maintain IT asset inventory and software licenses, and manage vendor relationships, procurement requests, and support cases
Create and maintain runbooks, knowledge base articles, and system documentation in Confluence

Tier 2 IT Support Engineer at Tensorwave · LumiJobs

Tier 2 IT Support Engineer

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Tensorwave

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