Customer Value Architect (Retail, CRM & Analytics)

Required

• Bachelor’s degree in Business, Automotive Management, or related field preferred; equivalent dealership operations experience accepted in lieu of degree
• 5–8 years of experience in automotive dealership operations, customer consulting, customer value services, enablement, or a closely related role
• Direct experience in automotive dealership operations as a General Manager, Controller, department manager, or equivalent role with responsibility for operational outcomes across multiple functions strongly preferred
• Strong knowledge of dealership workflows, performance drivers, and DMS platforms, with demonstrated fluency in dealership technology and operational processes
• Experience diagnosing operational issues, developing recommendations, and guiding stakeholders toward practical action plans and measurable improvement
• Strong consultative, discovery, facilitation, and stakeholder management skills, with the ability to engage credibly with dealership leaders and operators
• Experience interpreting utilization data, business performance indicators, or operational metrics to support customer recommendations and value realization discussions
• Prior experience with Tekion or a comparable DMS platform at an administrative, implementation, or power-user level strongly preferred
• Experience in a customer value services, consulting, enablement, or advisory role within a SaaS, automotive technology, or dealership software environment preferred
• Familiarity with business intelligence or reporting tools such as Tableau, Looker, Sigma, or Power BI preferred
• Strong written and verbal communication skills, including the ability to prepare structured assessments, customer-facing recommendations, and value review content
• Demonstrated ability to operate independently, navigate ambiguity, and influence customer behavior in a fast-paced, evolving environment