Customer Excellence Engineer

San Francisco · Remotefull timeRemote

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$100k–$140k

H1B: no

Rillet Customer Excellence Engineer owns the sales-to-implementation handoff, ensuring clear communication of scope, customer requirements, and commitments. The role involves creating standardized processes, running retrospectives, maintaining demo environments, and supporting sales conversations as a product expert.

Responsibilities

Own the sales-to-Implementation handoff, working across Sales, Solution Consulting, and Implementation to ensure scope, customer requirements, and commitments are clearly communicated before kickoff.
Create standardized processes and handoff materials that make it easier to capture key sales conversations, decisions, and open questions.
Run retros and collect feedback to identify gaps and improve the sales-to-implementation experience.
Build and maintain sandboxes and demo environments using reusable templates, realistic data, and workflows tailored to customer and internal requirements.
Support sales conversations, demo Rillet, and guide prospects through sandbox evaluations and Q&A as a product expert.
Gather customer requirements and help scope workflows, data needs, integrations, and configuration, considering what implementation will require.
Own RFPs from start to finish, including responses, deadlines, supporting data, and coordination with subject-matter experts.
How Your Work Will Translate
Smoother customer kickoffs with clearer expectations and fewer implementation surprises.
Relevant demos and evaluations that help prospects understand how Rillet fits their needs.
Faster, more accurate RFP responses with less repeated effort.
Continuous improvements informed by feedback from sales cycles and implementations.