IT Systems Engineer

San Francisco, CAfull timeRemote

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senior

$142k–$162k

H1B: yes

Intercom The IT Systems Engineer at Fin focuses on evolving IT infrastructure with an emphasis on identity and access management, compliance, and automation. The role involves designing and owning automations and integrations to improve security and enterprise email deliverability.

Responsibilities

Identify and solve team, organisational, and business automation and integration problems.
Design, build, and own efficient and easy-to-maintain automations and integrations that address challenges and improve our posture in identity access management, endpoint management, security, compliance and enterprise email deliverability.
Take part in high-impact cross-organisational projects to integrate, expand, and evolve our corporate IT infrastructure, with a strong emphasis on infrastructure-as-code.
Govern and promote automation and AI adoption through enablement and education with the aim of eliminating friction and toil and help the business to work sustainably.
Take part and drive bleeding edge aim tools - we don’t shy away from being beta testers for new features/products to optimise our organisation
Drive IT incident response in concert with other InfoSec and engineering teams
Look to drive and lead impact across the organisation to adhere to our values and consistently raise the bar
Integrate and utilise AI tooling and continuously drive our automated no code infrastructure via tools such as Tines and Workato
First and foremost, you must have a passion for systems and automation and the desire to develop your skills in a fast-moving company! Having experience with iPaaS platforms and enterprise email deliverability are a plus.
You have 3 to 5 years of experience as a Systems Engineer and possess great problem-solving skills with the ability to challenge assumptions by making data-driven discoveries and finding corresponding solutions.
You have good knowledge of a high-level programming language, e.g. Ruby, Python, Perl etc... Note that the language doesn’t have to be one that we use here!

Qualification

You have built robustComprehensive medicalFlexible paid time off policyPaid Parental Leave Program401k plan matchIn-office bicycle storageFun events for employees

Required

You have experience building and operating systems in the cloud, without a traditional corporate network perimeter. Our primary IT infrastructure is built on AWS, Okta, Google Workspace, Jamf Pro, Intune, Tines and Workato.
You have built robust, scalable integrations between billing and an ERP system, preferably Netsuite.
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Unlimited access to Claude Code and best-in-class AI tools; experimentation building is encouraged celebrated.
Flexible paid time off policy
Paid Parental Leave Program
401k plan match
In-office bicycle storage
Fun events for employees, friends, and family