Senior Customer Education Manager, Live Programs

Required

• Strong grasp of adult learning principles and best practices that underpin effective and supportive live training experiences.
• Proven content design skills with a track record of producing presentations and training that have clear information hierarchy, a relentless focus on driving customer action, and uses grounded examples to ensure concepts land.
• Able to understand and clearly communicate complex, technical concepts and the nuances of AI products.
• Strong executive presence with the ability to deliver compellingly to both large audiences and small groups. This includes an ability to present in high stakes situations with our largest customers and their senior management.
• Skilled at maintaining engagement with all audiences and adapting in the moment whether that's managing a derailed discussion, a difficult question, or an unengaged group.
• Superb program management skills, including stakeholder management, SME engagement, and end-to-end project management to lead large initiatives.