Psychiatric Complaints and Grievances Specialist (Remote) at Rula · LumiJobs

Qualification

Active100% remote work environmentAttractive pay and benefits

Active, unrestricted PMHNP license with a minimum of 3 years of outpatient psychiatric practice. Valid California DEA registration. Current Board Certification as a PMHNP (ANCC or AANP).
3+ years of previous experience providing comprehensive psychiatric care in a fully remote telehealth setting, including familiarity with the unique clinical and safety considerations of remote practice.
1+ years of experience in a dedicated quality improvement, chart audit, or peer coaching role, including delivering feedback or education to psychiatric providers- particularly in a 1099 or non-traditional employment model.
Strong written and verbal communication skills, including the ability to deliver empathic, direct, and succinct feedback to peer clinicians and to hold clinical or safety standards under interpersonal or cross-functional pressure.
Proficiency across modern EHR and clinical workflow platforms and comfort learning new systems quickly (e.g., Rula Portal, AMD, Salesforce, Airtable, Looker, Zendesk); strong technical aptitude and adaptability.

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.
Active CPHQ certification (Certified Professional in Healthcare Quality).
Experience using AI or AI-augmented tools in clinical workflows (e.g., AI scribes, AI-assisted chart review, LLM-based workflows) and curiosity about how these tools can enhance clinical quality.
Active PMHNP licensure in multiple states with a preference for Florida, Tennessee, Georgia, and/or New York.
Experience contributing to clinical L&D content such as writing guidance documents, templates, coaching resources, or educational materials for a clinical audience.
We're serious about your well-being! As part of our team, full-time employees receive:
100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii)
Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States

Psychiatric Complaints and Grievances Specialist (Remote)