Bilingual Customer Experience Specialist (English & Spanish)

Austin, TX (US) · Remotefull time

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Remote

$33k

H1B: no

Toogoodtogo The Bilingual Customer Experience Specialist (English & Spanish) at Too Good To Go is responsible for providing outstanding customer service to users via email and chat. This part-time remote role focuses on handling priority situations and communicating user needs to internal teams.

Responsibilities

You are the main point of contact for Too Good To Go users, ensuring they receive outstanding customer service by answering inquiries through email and chat.
Handle priority situations with a high level of care and work closely with the wider CX team to resolve user issues
Act as a brand ambassador in all your communications with our users
Understand and communicate our users' needs and motivations to our internal teams locally and globally
Utilize the knowledge base and wider CX communication channels to ensure accurate responses
We are looking for:
Some experience in a Customer Service-related role
Full written and verbal proficiency in Spanish and English
Ability to commit to 10-20 hours per week with flexibility to increase hours per the business needs
A first-class and inspiring communicator
Someone who enjoys working with targets, KPIs, and takes pride in their performance
A team player who loves helping others, building positive relationships, and resolving conflicts with our users

Qualification

Required

Some experience in a Customer Service-related role
Full written and verbal proficiency in Spanish and English
Ability to commit to 10-20 hours per week with flexibility
Detail-oriented and able to stay focused through repetitive tasks

Preferred

Experience working with CRMs like Zendesk, Salesforce, Hubspot or SAP

Benefits

Company

Toogoodtogo

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Source: ashby

Active within the past hour

Remote-friendly

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Must-Have Skills for This Role

SpanishEnglishZendeskSalesforceHubspotSAP

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Bilingual Customer Experience Specialist (English & Spanish) at Toogoodtogo · LumiJobs