The Customer Success Manager is the primary point of contact for an assigned group of Submittable clients, building trusted advisor partnerships that connect Submittable’s value to each client’s business goals. The role builds tailored Success Plans, leads regular Business Reviews, and helps clients grow their programs on the platform.

The Customer Success Manager partners with Account Executives, Technical Support, and other Submittable teams to resolve client needs and identify opportunities for expansion.

Build trusted advisor partnerships with assigned clients, aligning Submittable’s value to each client’s key and overarching business goals.

Serve as the primary point of contact for assigned clients, bringing in Submittable resources such as Account Executives or Technical Support as needed.

Build long-term business relationships by following through on commitments and responding to client needs promptly.

Evaluate client program priorities and create tailored Success Plans with clear goals and milestones, identifying barriers to program growth and recommending strategies based on client research and industry knowledge.

Schedule and conduct Business Reviews to track Success Plan progress and identify opportunities for additional gains as they arise.

Identify opportunities for Account Executives to expand Submittable’s footprint through new features, services, and instances.

Recommend improvements to Submittable’s business, products, and client approach based on client feedback.

Keep accurate, up-to-date client records in Salesforce.

Skills & Competencies

3+ years of experience in B2B SaaS sales, customer success, or account management.

Customer Success Manager

Responsibilities

Qualification

Required

Benefits

Company

Submittable

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