Deployment Ops

San FranciscocontractOn Site

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entry

$79k–$99k

H1B: no

Runtrellis Deployment Operations Specialist at Runtrellis to monitor and resolve issues in AI agent workflows for healthcare customers. Own configuration, QA, and customer support to ensure smooth agent operations.

Responsibilities

We're hiring a Deployment Operations Specialist to keep our agents running well for customers once they're live. Our agents handle intake, benefits checks, and prior authorizations across hundreds of healthcare locations. About 90% of scripts run end to end without a person touching them. You'll own the rest: the cases where a portal changed overnight, a payer rule shifted, or a location runs its procedure differently.
You'll sit between our customers, our deployment strategists, and engineering. You'll make sure every workflow is set up correctly, catch problems before they reach a patient, and turn what you learn into fixes that make the agents better.
Run live operations: Monitor agent runs across customers, triage exceptions, and resolve the cases that need a human
Configure workflows: Turn customer SOPs, screen recordings, and payer requirements into working agent configurations
QA and launch: Test new workflows before go-live and review early output during customer onboarding
Find patterns: Spot recurring failures, write them up clearly with examples, and work with engineering to fix the root cause
Support customers: Be a day-to-day point of contact for customer operations teams and keep them informed
Track the numbers: Measure throughput, accuracy, and turnaround time, and report how much work Trellis is taking off each customer's team

Qualification

You're organizedWHAT YOU'LL BRING2+ years in operationsExcellent written communicationHealthcare operationsExperience with SQLTHE HIRING PROCESSDeployment screen with NateTake-home exerciseBehavioral

Required

You're organized, detail-oriented, and calm when something breaks. You like figuring out why a process failed, not just patching it. You learn complex workflows quickly and enjoy explaining them simply.
WHAT YOU'LL BRING
2+ years in operations, implementation, customer success, or a similar role, ideally at a fast-growing startup
Strong problem-solving skills and comfort working with technical tools and data
Excellent written communication; you can explain an issue in two sentences
High ownership and the ability to juggle many customers and priorities at once
Healthcare operations, revenue cycle, or prior authorization experience is a big plus
Experience with SQL, scripting, or workflow automation tools is a plus
THE HIRING PROCESS
Deployment screen with Nate, Carly, Roberto, or Natalie
Take-home exercise
Behavioral, problem-solving, and communication assessment

Preferred

Healthcare operations, revenue cycle, or prior authorization experience
Experience with SQL, scripting, or workflow automation tools

Company

Runtrellis

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Source: ashby

Active within the past hour

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