Case Manager (CORE Guide)

Michiganfull timeOn Site

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entry

H1B: no

Firsthand The Case Manager (CORE Guide) at Firsthand supports individuals with serious mental illness by providing outreach, engagement, and assistance with healthcare and social services. The role involves building trust and partnering with care teams to improve health outcomes.

Responsibilities

Conduct community outreach to individuals with SMI in homes, community locations, and care settings like shelters, hospitals, and emergency departments
Support individuals health needs by scheduling appointments, ensuring clinical visits are attended and completed, and assisting with telehealth access
Build trust and relationships by addressing immediate needs and empowering individuals to identify and pursue personal recovery goals
Serve as the primary point-of-contact, using advanced engagement techniques to facilitate ongoing connection and engagement in supportive services
Help address social determinants of health, facilitating access to benefits, resources, and transportation
Assist with care coordination, advocating for individual goals, accompanying individuals to appointments, and addressing post-discharge needs
Provide timely and thorough documentation of encounters and participate in case reviews and team collaboration
Perform initial and ongoing telephonic outreach
Participate in ongoing training and professional development
Understand that as firsthand learns and grows, your role will constantly evolve. This job description represents many key elements of this role, but they are subject to change
Empathy, compassion, and approachability
Excellent listening, communication, and interpersonal skills

Qualification

PatienceValid driver’s license in good standingHourly Pay Rate

Required

Patience, persistence and a desire to help individuals experiencing SMI and/or SUD on their wellness journey
Comfort working collaboratively within multidisciplinary team
Basic proficiency with smartphone and computer technology
Openness to receiving feedback and a commitment to professional growth
Must hold or obtain active credentialing as a National Certified Peer Recovery Support Specialist (NCPRSS) through NAADAC, the Association for Addiction Professionals. Must apply and have application in-process within 90 days to 6 months of hire, and achieve full certification within 1 year.
Valid driver’s license in good standing, with the ability to operate a vehicle (company vehicle may be provided) and eligibility to drive under the company’s insurance policy
Demonstrated proficiency with technical tools like email, messaging services, and apps
Personal or family lived experience in recovery from Serious Mental Illness (SMI) or Substance Use Disorder (SUD), paired with the comfort and willingness to constructively share your journey with individuals.
Team members will complete a paid training period prior to serving individuals and must pass assessments to move forward.
Experience with direct in-person outreach and engagement for individuals with SMI and SUD
Expertise in recovery education and coaching
Understanding of whole health and trauma-informed approaches to peer support

Preferred

Hourly Pay Rate:
We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to begin getting to know you.