San Francisco, CAfull timeRemotesenior$144k–$173kH1B: yes
Fastly Legal Operations Manager at Fastly to develop and manage systems and processes for efficient Legal department operations. Focus on leveraging AI to enhance contract lifecycle management and financial management.
Responsibilities
Contract Lifecycle Management
Serve as the key administrator of Ironclad, owning templates, workflows, repository design, system configuration, and technical integrations (e.g., Salesforce, Claude, GitHub).
Help establish standardized, automated, efficient, and scalable contracting processes across business and legal teams, including intake, routing, review, approval, execution, and post-signature processes in close partnership with Legal, Sales, Finance, Procurement, IT, and other business stakeholders.
Strong focus on leveraging AI to strengthen the post-signature contract repository, powering smarter search, extraction, classification, risk identification, and obligation management on a foundation of clean, well-structured contract data.
Develop and maintain detailed process documentation and training materials that you will use to drive change management and adoption across the Legal team and relevant cross-functional partners.
Manage the strategic use of Onit's Unity (aka SimpleLegal) for e-billing and spend management, including using AI-assisted invoice review and spend-analysis tools to enforce billing guidelines, flag exceptions, and surface spend trends.
Qualification
Track record of leading complexExperience with eDiscovery
Required
7+ years of experience in legal operations, business/program operations, or a related function, ideally within a technology, SaaS, AI, or other high-growth and fast-paced environment.
Hands-on experience administering Ironclad (CLM), SimpleLegal/Unity (matter management and e-billing), and eDiscovery management platforms.
Significant experience using and deploying generative AI tools (e.g., Claude and Gemini) and agents to drive efficiency in legal and legal operations work.
Experience building and managing knowledge management systems and playbooks/templates used across a legal team.
Demonstrated experience managing legal spend and supporting legal budgeting, forecasting, and accrual processes in partnership with Finance.
Help manage outside counsel and legal service provider relationships, including the implementation and and management of outside counsel guidelines.
Help manage the legal technology vendor lifecycle in partnership with Procurement and IT, including evaluations, renewals, licensing, and SOWs.
Assist in building and maintaining the Legal team's annual budget and forecast, tracking spend against plan and flagging variances early.
Assist in the development of data-driven reporting on legal spend, matter volume, and operational KPIs for Legal leadership.
Develop and maintain detailed process documentation and training materials to drive change management and adoption across the legal team and relevant cross-functional partners.
Track record of leading complex, cross-functional programs from strategy through execution, and of driving adoption of new tools and processes with sophisticated stakeholders, including attorneys.
Strong analytical and process improvement skills, with the ability to turn data into clear, actionable insights for legal and business leadership.
Outstanding written and verbal communication skills, with the ability to influence and collaborate across all levels and functions without direct authority.
A hyper-organized and detail-oriented project manager with the ability to manage multiple concurrent priorities in a fast-paced, distributed environment.
Bachelor's degree or equivalent practical experience.
We'll be super impressed if you have experience in any of these:
Experience with eDiscovery, legal hold, or data governance platforms such as Reveal Hold, Onna, or Logikcull.