Reporting to the Senior Manager of Enterprise Customer Success, you’ll be a strategic partner and long-term point of contact for our enterprise employer partners. You’ll help them hit their hiring goals, drive adoption across their recruiting teams, and make sure they see clear value from Handshake. You’ll build strong relationships, learn each customer’s business deeply, and work proactively to maximize their return on investment. Internally, you’ll be the voice of the customer, working with teams across Handshake to advocate for customer needs and find opportunities for growth.

Own a book of 20-25 enterprise accounts, with accountability for gross retention and expansion

Partner with Sales to identify, qualify, and close expansion opportunities across products and business units

Run executive business reviews that connect platform usage to the customer’s hiring outcomes and business priorities

Build multi-threaded relationships from recruiters and Rec Ops up to TA leadership and executive sponsors

Use product and usage data to spot adoption gaps and drive enablement that changes recruiter behavior

Bring structured customer feedback to Product and advocate for roadmap priorities that matter to enterprise accounts

Desired Capabilities

5+ years in Customer Success, including 2+ years managing enterprise accounts with direct renewal and expansion accountability

A track record of retaining at-risk accounts and growing revenue within an existing book

Strong business acumen: you can translate usage data into an executive narrative about ROI and outcomes

Executive presence, with exceptional presentation and written communication skills

Senior Enterprise Customer Success Manager

Responsibilities

Qualification

Required

Benefits

Company

Handshake

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