Associate Manager, Tactical Operations

Coppell, TXfull time

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entry

$111k–$160k

H1B: yes

Aurora Operations Inc Associate Manager, Tactical Operations at Aurora leads on-site setup and activation of new endpoints, ensuring operational readiness and team development. The role involves deploying to new markets for 3-6 month rotations to implement operational playbooks and build local teams.

Responsibilities

Site Activation: Lead the on-site setup of new endpoints, ensuring all infrastructure, systems, and processes are ready for launch.
Playbook Development: Develop standard launch and site operations playbooks to ensure consistency across the network.
Playbook Execution: Implement and enforce the company's standard operations playbooks and SOPs to ensure consistency across the network.
Operational Excellence: Manage day-to-day operations during the critical launch phase, including troubleshooting, resolving customer issues, and optimizing workflows.
Talent Development: Lead the hiring, onboarding, and training of permanent local operations staff and leads.
Transition Management: Build local capacity by mentoring and empowering the permanent team, ensuring they are fully capable of running the site independently before the deployment period ends.
Feedback Loop: Provide real-time feedback to the Senior Manager, Development Test Operations on playbook effectiveness, site challenges, and process improvements.

Qualification

Proven ability to leadStrong customer-facing skillsExperience in the autonomous vehicleExperience standing up a new siteBA/BS degree in a related fieldWorking at Aurora

Required

5-7+ years of experience in terminal operations, logistics, or site management, including people management experience
Deep understanding of terminal workflows, endpoint setup, and operational playbooks
Proven ability to lead, train, and develop teams in a fast-paced environment
Strong problem-solving skills and the ability to remain calm and effective under pressure
Willingness to travel and be deployed to new sites for 3-6 month durations
Strong customer-facing skills, with the ability to manage relationships and smooth over operational friction

Preferred

Experience in the autonomous vehicle, trucking, transportation, or logistics industry
Experience standing up a new site, terminal, or facility from greenfield through steady-state operations
Familiarity with continuous improvement methods (Lean, Six Sigma, standard work, root-cause analysis)
Experience hiring and building a frontline operations team in a new market
Comfort working with operational data and BI tools (Tableau, Looker, PowerBI) to monitor site performance
BA/BS degree in a related field, or equivalent practical experience
The base salary range for this position is $111,000 - $160,000 per year. Aurora’s pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, qualifications, relevant education or training, and market conditions. These ranges may be modified in the future. The successful candidate will also be eligible for an annual bonus, equity compensation, and benefits.
Working at Aurora

Benefits

Equity/RSU
Annual Bonus

Company

Aurora Operations Inc

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Source: ashby

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