Lightspeed HQ Director, Product Management at Lightspeed HQ leads strategy and execution for the Instore Selling product portfolio. The role involves defining multi-year vision, aligning stakeholders, and building high-performing product teams.
Responsibilities
As a passionate advocate for our retailers, you will elevate product thinking across the organization, develop exceptional product leaders and teams, and foster a culture of strategic clarity, collaboration, and accountability to deliver meaningful outcomes at pace.
Set product strategy and vision
Define and communicate a multi-year product strategy across a substantial portfolio or business area, aligned with broader company priorities.
Guide investment and prioritization decisions using customer insights, data, market dynamics, competitive intelligence, and business outcomes.
Partner with cross-functional leaders to identify opportunities for growth, revenue, customer satisfaction, and operational efficiency.
Lead portfolio execution and outcomes
Own strategy, execution, and measurable outcomes across multiple product areas, platforms, or a substantial portfolio.
Translate strategy into clear objectives, investment priorities, and operating practices that empower teams to discover, test, and deliver impactful solutions.
Address systemic challenges across teams and hold the organization accountable for customer and business outcomes.
Build and lead a high-performing product organization
Hire, develop, and retain exceptional product leaders and managers, strengthening strategic thinking, product judgment, and outcome ownership.
Elevate product management practices, organizational capabilities, and operating models across the business.
Qualification
Ability to translate customer insightsA collaborativeResilience
Required
Significant product management experience within software or technology companies, with a proven track record of delivering measurable business and customer impact across multiple product areas.
Demonstrated experience setting and executing strategy at a portfolio, platform, business unit, or organizational level, beyond the scope of a single product or team.
Strong strategic and portfolio management capabilities, with the ability to prioritize investments, navigate trade-offs, and make high-impact decisions across multiple planning horizons.
Experience leading through product leaders and managers, including hiring, developing, coaching, and building high-performing teams and leadership capabilities.
Deep understanding of modern product management practices, including product discovery, delivery, experimentation, and outcome-based planning.
Ability to translate customer insights, market trends, competitive intelligence, and business objectives into clear product strategies and measurable outcomes.
Proven ability to influence and collaborate effectively with stakeholders at all levels, from individual contributors to executive leadership, across Engineering, Design, Sales, Marketing, Operations, Finance, Legal, and other functions.
Exceptional strategic thinking and judgment, with the ability to connect customer needs, market opportunities, product investments, and organizational priorities.
Strong customer advocacy and empathy for the needs and challenges of retailers and other local businesses.
Excellent communication and storytelling skills, with the ability to articulate strategy, build alignment, and adapt messaging to diverse audiences.
A collaborative, low-ego leadership style that builds trust, navigates ambiguity, and drives alignment without relying solely on formal authority.
Resilience, curiosity, and a bias toward action, continuous learning, and measurable impact.