The International Customer Support Specialist II is responsible for international logistics tasks including coordinating ocean and air shipment bookings, entering accurate details shipment data into transportation management software, track and trace, entering shipment financial entries into system, communicating with international customers and supporting international account management team. This role will demonstrate ownership of partnership with the international account management team in a fast paced international logistics environment. This role is based in our Frisco, TX office and operates on a hybrid schedule (three days onsite, two days remote) following an initial 90-day introductory period. Standard department hours are Monday through Friday, 8:00 AM – 5:00 PM.

What the Candidate Will Do

Request international multi-mode ocean and air bookings details from international carriers and providers

Create shipments and accurate data entry of shipment and book data details in global transportation management software

Coordinate service requirements and standards to vendors and supply chain partners

Communicate service issues to customer or management via multiple methods of communication: email, messaging or phone calls

Monitor and update shipment status information

Accurately enter shipment financial details such as carrier costs and customer fees into operating software, post payments and invoices

Ensure operational compliance for US regulatory requirements for export and import shipments. Specific instructions for requirements will be shared via in role training

Maintain international customer profiles and relevant customer information

Analyze customer data for reporting or quarterly business reviews

Cross-train with team members for continuous education and advancement opportunities

International Logistics Coordinator

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Uberfreight

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