Sr Manager, Payroll Connection & Integration Support at Humaninterest · LumiJobs

Responsibilities

As the Sr. Manager, you will lead our payroll connection and integration operations teams, directly managing 2 Payroll Connection Managers and overseeing frontline operational teams. Reporting directly to the Director of Customer Operations- Money In, you will translate high-level strategy into actionable operational execution—driving velocity, throughput, and seamless payroll connectivity for our clients and plan participants.
We move fast, you should be ready to lead at speed.
What you get to do every day
Coach & Develop Leaders: Directly manage, mentor, and build leadership bench strength across 2 Payroll Connection Managers and their underlying teams. Establish high performance standards, hold leaders accountable to ambitious KPIs, and cultivate a robust pipeline of future talent.
Drive Vision & Strategic Alignment: Translate company strategy into actionable operational plans across complex money movement, and payroll synchronization flows. Maintain a broad business perspective, ensuring team priorities align directly with company objectives and broader operational effectiveness.
Payroll Partner Management & Escalations: Partner directly with external payroll providers and technology partners to manage complex escalations, perform joint root-cause analyses on recurring integration issues, and establish long-term resolutions.
Operational Excellence & Performance Monitoring: Own high-level metrics for SLA adherence, quality, accuracy, and cycle times. Utilize data, capacity modeling, and optimization reports to continuously elevate throughput and set ambitious goals across teams.
Cross-Functional Strategic Partnership: Build collaborative relationships with leaders in Customer Success & Operations, Sales Activations, Product & Engineering, and Sales. Act as an operational translator, channeling frontline customer insights to shape product roadmaps while seamlessly operationalizing technical and regulatory changes.
Risk Management & Controls: Maintain a rigorous control environment across all payroll transaction lifecycles. Proactively identify, assess, and mitigate operational risks to prevent financial loss and ensure full compliance in a highly regulated landscape.
Client Experience & Root Cause Analysis: Foster a client-first mindset that looks beyond vanity metrics to evaluate true customer experience. Lead deep-dive root cause analyses on operational trends and complex escalations to implement long-term structural fixes.
Process Optimization & Innovation: Drive a culture of innovation by identifying and scaling opportunities for workflow automation, process standardization, and system enhancements to maintain a lean operational footprint.
Change Leadership & Executive Reporting: Lead teams through rapid organizational and technological change with clarity and empathy. Deliver concise, transparent operational reporting and insights to executive leadership.

Sr Manager, Payroll Connection & Integration Support

Responsibilities

Qualification

Preferred

Benefits

Company

Humaninterest

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