Senior Customer Success Manager - Pacific Time Zone

Required

• BS / BA college degree or relevant experience
• 5+ years of relevant experience advising Enterprise customers in a SaaS or digital experience environment, ideally in a role where you owned adoption, renewal, uncovering expansion and long-term customer health.
• Experience managing usage, consumption or credit-based accounts. This includes tracking utilization against commitments, managing burn-down and forecasting renewals and expansion from usage trends.
• Technical aptitude across codebases, deployment pipelines, integrations, permissions and security, with the ability to partner credibly with developers. Production coding is not required.
• Experience in at least one of the following:
• Applied AI: building real AI workflows or agents, evaluating their output and setting realistic expectations.
• Digital transformation: leading complex enterprise programs involving integrated systems, workflow automation or platform migrations.
• You’ll thrive as a Senior Customer Success Manager if you:
• Dig into a customer’s business using financial filings, industry research, and internal data to spot risks, opportunities, and growth paths.
• Have hands-on AI fluency: you have worked with agents, connectors, or MCP-style integrations, and you can explain AI tools to executives and technical teams in terms of business outcomes.
• Read product usage data, spot early signs of churn or underuse (such as slowing consumption, dormant users, and stalled workflows), and turn them into an action plan before renewal.
• Stay on top of details, keep cross-functional partners aligned, and maintain momentum in a fast-moving environment through strong organizational and project management habits.