Shift Lead | Los Angeles

Los Angelesfull timeOn Site

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senior

$50k

H1B: no

BlankStreet Shift Lead at Blank Street Los Angeles responsible for leading shifts with clarity and confidence while coaching and supporting the team. This role includes training new team members, maintaining high standards of product quality and hospitality, and handling customer and team issues.

Responsibilities

Lead the shift with clarity and confidence directing, coaching, and supporting the team while owning the floor
Train new team members alongside your General Manager and the Training Team
Continue to train others as we evolve to ensure we are achieving our standards across product quality, safety, and hospitality
Delight our customers with consistent, welcoming and engaging hospitality, taking the opportunity to turn every customer into a regular
Step in to handle customer or team issues in a calm, positive, and solutions-oriented way

Qualification

18+ years of ageAble to lift 25+ lbsFull TimeYou must be authorized to work in the UDetail obsessed with product qualityOperationally minded with intentAdaptable and solutions-orientedInclusive team builder

Required

2+ years’ experience in a customer service leadership position (e.g. Shift Leader Shift Supervisor, Key Holder), preferably in hospitality, coffee, or beverage
18+ years of age
Able to lift 25+ lbs, and to stand for long periods of time
Availability that meets the needs of our cafes
Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)
Weekend and holiday availability preferred
You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”)
Blank Street will consider qualified applicants with criminal histories in accordance with the California Fair Chance Act

Preferred

Strong people leader who coaches in the moment and brings out the best in people
Friendly and passionate about hospitality
Detail obsessed with product quality, cleanliness, and organization
Operationally minded with intent, purpose, and ownership
Adaptable and solutions-oriented
Inclusive team builder

Benefits

PTO

Company

BlankStreet

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Source: greenhouse

Active within the past hour

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