Head of Product Success (North America, GTM)

Required

• What You Must Bring
• 10+ years in a SaaS GTM leadership capacity; 5+ years leading a post-sale customer success function with direct accountability for retention and expansion revenue outcomes (Net New ARR/GRR)
• Experience operating at scale within a $100M+ revenue organization, including exposure to executive-level reporting and forecasting
• A genuinely data-driven track record of building or maturing a data-driven operating model for account health and team performance - not just using one someone else built
• Demonstrated ability to influence peer executives and align cross-functional priorities without direct authority
• Comfort operating in a remote-first leadership role with monthly travel
• You've built and scaled a product health/pulse process from the ground up, including the executive reporting layer on top of it
• You've partnered directly with Product and Product Marketing at the leadership level on rollout readiness and adoption
• You’ve developed an inherent understanding of the sports market from current or past experience
• This is a chance to build the modern Product Success function at the fastest-growing company in sports technology - with the executive visibility and latitude to shape strategy.. You'll lead a large, hands-on, customer-facing team through a period of real growth and consolidation, with direct influence on retention and expansion outcomes and on how Teamworks serves the professional, collegiate, and Olympic organizations that depend on our platform.
• This role is not eligible for sponsorship at this time.
• Please submit your application through this posting only. We're unable to review applications or resumes sent via email, LinkedIn, or other channels.